Privacy statement


1. Introduction

This privacy statement applies to the processing of personal data by Stiftelsen Polaria when you visit us, use our services, visit our website or mobile apps or interact with us in another way.

It is important for us to use your personal data only in accordance with the relevant legislation concerning personal data and your expectations, and that we are clear about how we use your personal data.

This privacy statement will explain what personal data is collected, why it is collected, how this data is used, and the options and rights you have concerning the collection of your personal data.


2. What personal data we may collect

We may collect the following categories of data from you in connection with the various methods of interaction and/or the services we provide:

C1: Contact details, including your name, address, phone number, e-mail address and nationality

C2: Transactional details, including credit/debit card number, payment method and purchase history

C3: Booking details and activity details and activity information, including information related to booked visits and events.

C4: Details about communication between you and us, including email communications, chat, comments and feedback/reviews collected through surveys and/or which you have published on our channels or social media.

C5: Digital data that is collected when you visit our website, apps or other digital platforms – including your IP address, browser data, traffic data, booking history, social media behaviour and user patterns. If you subscribe to our newsletters, we may collect details about which newsletters you open, your location when you open these and whether you use any web links in these newsletters.

C6: Recording from video surveillance. Polaria Is video monitored for security reasons, data is not saved.


3. Where we collect your personal data

You have provided most of the data we have about you voluntarily. We can also get data from C1, C2, C3, C4 and C5 from our partners, e.g. tour operators, hotels, activity providers, transport providers, partner companies, branches and agents, if these have relevant information from you. The data in C5 is collected from our website, app and any other digital platforms.


4. Why we use your personal data

We process personal data for the following purposes:


Description: We use data from C1, C2, C3, C4 and C5 to arrange, process and confirm bookings.

Disclosure: It may be necessary for us to disclose your data to our partners in order to arrange your visit as well as possible.

Planning of your visit to Polaria

Description: We use data from C1, C2, C3, C4 and C5 to arrange your visit. This includes offering you the services and products you require or want.  

Disclosure: We may disclose data about you to our partners if this is necessary to fulfil our agreement with you.


Description: We use data from C1, C3 and C4 to provide you with relevant information about your visit. We can send you this information electronically or using other methods.

Disclosure: We may disclose data from C1, C3 and C4 to our partners because they may require this information in connection with your experience and hosting.

Direct Marketing

Description: We use data from C1, C3, C4 and C5 to offer you newsletters and offers from us and our partners.

If you have an existing customer relationship with us, any use of such data to promote our services is based on the legitimate interest of providing you with relevant information and offers. You retain the right to object at any time to receiving such information and offers. If you do not have an existing customer relationship with us, we will only use the data about you to send you marketing if you have consented to this. We will only disclose your data to partners for marketing purposes if you have consented to this.


Description: We may use and compile data from C1, C3, C4 and C5 for the purpose of profiling. Profiling is the processing of personal data, whereby the personal data is used to evaluate, analyse and predict preferences, interests and behaviour (profiling). We use these data to provide you with adapted information about experiences and offers that may be of interest to you.

We undertake profiling to fulfil a legitimate interest, i.e. to adapt our services for your pleasure and benefit. You retain the right to object at any time to us using your personal data for profiling purposes.


We use video surveillance to prevent crime, ensure animal welfare and ensure your safety.

Statistics and analysis

We use pseudonymised data to generate statistics and analyses.


5. How long do we store your personal data

We will only store your personal data for as long as necessary to fulfill the purpose for which it is being processed.

The data in C1 and C4 are stored in connection with job applications, etc. providing you have consented to this.

If you have consented to receiving information and marketing material, we will store data from C1 and C4 for as long as you wish to receive such information and material.


6. How you can gain access to, rectification or erasure of personal data, and lodge a complaint

You can contact us at any time if you wish to gain access to or rectify your personal data. You may also request a copy of the data we have collected about you.

You may request that we erase the data we have collected from you. However, we are required to store the data required to comply with our agreement with you, as well as data that is necessary to comply with relevant legislation and regulations or statutory requirements.

If you believe that we have not used or processed your personal data in the correct manner, you have right to complain to the supervisory authority. The supervisory authority in Norway is the Norwegian Data Protection Authority. Before lodging such a complaint, we request that you contact us because we may be able to provide you with the answers you need and correct potential misunderstandings.


7. Use of Cookies

We use information capsules (cookies) on Polaria’s website to ensure that the website functions as intended, to analyse traffic to the website and to see which pages/areas of the website you have visited.


8. Revision

Polaria reserves the right to update this statement. Notification of any changes will be published on Www. Polaria .no

The changes will enter into force after publication.


9. Contact Details

If you wish to contact us, please send an e-mail to: