TERMS AND CONDITIONS
If you need to contact us before, during or after your arrival date, we are available Monday – Sunday 10:00-16:00. We can be contacted by phone (+47) 777 50 100 or email booking@ polaria .no
Booking terms
Your booking is confirmed upon receiving a confirmation with a reservation number. We recommend all our guests to print out the confirmation and bring it to the reception. You must be at least 18 years old to make a booking through Stiftelsen Polaria.
Payment and security
Payment occurs at the time of booking. Stiftelsen Polaria is responsible for the transaction itself and for accurately charging your account. If the payment isn't completed from your end, no booking will be created. All personal information is treated confidentially. Only Stiftelsen Polaria will have access to your name and contact information. This information will be used for booking management (change/cancellation of booking) and may be used in various market research activities.
Cancellation/change on your part
To cancel or change your order, you must contact the Foundation directly. Polaria Cancellation is done via link in confirmation email or by contacting booking@ polaria .no. The Foundation Polaria has no control over the exchange rate that will be calculated for refunds to credit cards and cannot be held responsible for any loss of funds. Please note that the Foundation Polaria does not pay any costs for international bank transfers. The fee is covered by the refund amount (approximately 50 NOK when using international bank transfers).
The following deadlines apply:
- Cancellations up to 7 days before arrival gives a full refund
- Cancellation up to 24 hours before arrival gives a 50% refund
- Cancellation less than 24 hours before arrival/start time and no refund.
A change on your part or no-show is considered a cancellation.
Insurance/cancellation protection
We recommend all our customers to ensure good insurance coverage before the trip, in case of illness, luggage, accidents, liability, and similar situations.
Cancellations/significant changes
Cancellations/significant changes may occur due to:
- Maintenance work
- Construction work
- Unforeseen closing of the attraction
If such cancellation/significant change occurs, and you do not accept the alternative offer provided, we will refund 100%. Stiftelsen Polaria has no control over the exchange rate calculated for credit card refunds and cannot be responsible for any loss of funds. Please note that Stiftelsen Polaria doesn't cover any
costs for international bank transfers. The fee is covered by the refund amount. Stiftelsen Polaria is not responsible for any delays in the refund amount.
Groups
Contact us by email (booking@ polaria .no) if you want to book for larger groups.
Price groups
Student price applies only with a valid student card.
- Senior citizen discount applies to guests aged 67 or over with a valid senior citizen card. Necessary documentation must be presented upon arrival.
The Family Ticket is valid for up to 2 adults and 3 children.
Complaints
Please note that for any complaints or other claims related to the individual product, Stiftelsen Polaria must be contacted in a timely manner. It is the responsibility of Stiftelsen Polaria to ensure that both the safety and delivery of the product are in accordance with the description.
We welcome you to Polaria and hope you have an educational and unique Arctic experience!
